Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented.

Course Objectives:-

• Understand the importance of procedures
• Learn why people refuse to use procedures
• Understand the common Human Errors and deviations related to the use of procedures
• Understand the reading and writing processes and how people may impact the processes

Course Outline:-

SOP writing outline content

The reason for the procedures

• Regulatory compliance background
• Universal purpose of procedures

The Human perspective

• Human error as a root cause
• The thinking and reading process
• Common human reliability mistakes and causes

How to create and maintain a procedure

• Goals of a procedure
• Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of “Precautions”, “Warnings” and “Cautions”
• Procedure styles
• Use of electronic information networks for procedure access

Why Should You Attend:-

Human error reduction starts at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instruction's weaknesses are, so procedures can be human engineered, improved, and/or fixed.

This webinar offers practical approaches to address good procedure writing practices to reduce the likelihood of procedures.

Who Will Benefit:-

• QA/QC Directors and Managers
• Process Improvement/ Excellence Professionals
• Training Directors and Managers
• Plant Engineering Personnel
• Compliance Officers
• Regulatory Professionals
• Executive Management
• Manufacturing Operations Directors
• Human Factors Professionals