How To Reduce Human Error Once And For All: Investigations, Root Cause Determination And CAPA Effectiveness

Recorded Webinar | Ginette Collazo | From: Feb 10, 2022 - To: Dec 31, 2022

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Recording
   $229  
DVD
   $249  
Recording + DVD
   $399  
Transcript (Pdf)
   $229  
Recording & Transcript (Pdf)
   $389  
DVD & Transcript (Pdf)
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Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and/or fixed.  This course offers practical approaches and models to address human performance issues in GMP-related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.

Learning Objectives:-

  • Error Reduction System
  • HES Tools    
  • Cognitive load tool
  • Definition of Human Factors Categories (HFC)
  • Importance of each HFC
  • Learn the Human Error Risk Multipliers
  • Recommendations for each HFC
  • Implementing the program
  • Metrics and KPI’s

Areas Covered:-

  • Human Error as the Root Cause
  • What is Human Error
  • How is Human Error controlled?
  • Root Cause Determination
  • 6 step method for error prevention
  • Human error rates and measurement
  • Trending and tracking
  • Prediction

Why Should You Attend:-

This training would provide tools that can be implemented and used after this event. These include practical tools. We will discuss human error categories, near root causes, and root causes for these events. We will discuss the latest trends in human error issues in the industry.

Who Should Attend:-

  • Training managers and coordinators
  • Operations
  • Manufacturing
  • Plant engineering
  • QA/QC staff
  • Process excellence/improvement professionals
  • Industrial/process engineers
  • Compliance officers
  • Regulatory/legislative affairs professionals

Ginette Collazo

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.