Care of the LGBTQI Patients and Their Families: Policies, Procedures, Practices, and Laws Recorded Webinar | Susan Strauss | From: Oct 25, 2024 - To: Dec 31, 2024 |
Learning Objectives:-
Key Points:-
Why Should you Attend:-
Whether your employer is a clinic, a hospital, home health, or long-term care; whether you are an MD, RN, occupational therapist, a receptionist, or in the C-Suite, approximately 5% - 10% of your patients may be gay, lesbian, or bisexual. Additional patients may be transgender, intersex, or questioning their gender identity or sexual orientation. The healthcare needs of LGBTQI patients may appear to be the same as other patients, but institutionalized heterosexism in healthcare is a real barrier to quality care. Healthcare providers acknowledge they are serving more LGBTQI patients, and that they want to provide quality LGBTQI care, but aren’t sure how to best create and implement the policies, procedures, and practices to ensure best patient outcomes.
LGBTQI patients face a multitude of barriers to equitable care such as refusals of care, delayed or substandard care, mistreatment, inequitable policies and practices, end-of-life issues, and limits on visitation. The challenges begin from the beginning of the health professionals’ relationship with their LGBTQI patients—starting from asking them to identify if they are male or female, married or single, on their intake form.
Who will Benefit:-
Hospital, long-term care, clinic, public health, home health, hospice, and other healthcare institution Administrators; Medical Directors; Physicians; Chief Nursing Officer/VP of Nursing; Nurses; Quality Improvement Director; Risk Management; Directors of the patient care services such as nursing, physical therapy, occupational therapy; Clinicians; Healthcare organization admissions Director and staff.
Dr. Susan Strauss is a national and international speaker, trainer, and consultant. She has worked as a psychiatric nurse and her undergraduate degree is in psychology and human services. Her specialty areas include discrimination, harassment, and bullying; management/leadership development, and organization development. She conducts harassment and bullying investigations and works as an expert witness for discrimination lawsuits. Susan also trains and consults with business, education, healthcare, law, and government organizations from both the public and private sectors. Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other television and radio programs as well as interviewed for newspaper and journal articles such as The Times of London, Lawyers Weekly, and Harvard Education Newsletter. Susan has presented at international conferences in Botswana, Egypt, Thailand, Israel, Bali, Beirut, and the U.S. She has consulted with professionals from other countries such as England, Australia, Canada, Beirut, and St. Maartin, Israel, Bali, and the Middle East. She has her doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and a professional certificate in training and development.