6-Hour Virtual Seminar on Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

Recorded Webinar | Mitchell Kusy | From: Oct 23, 2020 - To: Dec 31, 2020

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Recording
⊖   ⊕$559  
DVD
⊖   ⊕$569  
Recording + DVD
⊖   ⊕$789  
Transcript (Pdf)
⊖   ⊕$559  
Recording & Transcript (Pdf)
⊖   ⊕$779  
DVD & Transcript (Pdf)
⊖   ⊕$789  


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We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:

  • Only 1-6% of targets of incivility ever filed the complaint
  • 94% of leaders reported working with toxic people
  • 92% rated the severity from 7 to 10 on a 10-point scale
  • 45% said the uncivil person lashed out 2-3 times per week
  • 51% of victims said they would likely leave as a result

Agenda:-

  • How toxic people reduce patient safety
  • How toxic people erode team performance
  • What to do about toxic providers who are organizational stars
  • How to avoid hiring toxic people
  • What to do once a toxic individual is there
  • Why feedback to toxic people often fail
  • How to coach a toxic peer, toxic boss, or toxic direct report
  • Patient areas as a result of a toxic person

Why you should attend?

Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.

More revealing is the impact of toxic people on patient safety:

  • 70-80% of medical professionals reported medication errors due to disruptive behaviors
  • 51% of nurses reported patient errors from physician abuse
  • 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
  • 50% can't handle the incivility
  • 31% of nurses quit as a result of a toxic person
  • Intimidation caused 49% med errors resulting in 27% patient mortality

Who Will Benefit?

  • Chief Nursing Office
  • Nurse Leads
  • Medical Leaders
  • Nurses
  • Physicians
  • Ancillary Healthcare Professionals
  • HR Healthcare Leaders
  • Healthcare Administrators

Mitchell Kusy

Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development, he is a professor in the Ph.D. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting the individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs and may be contacted at mitchellkusy@gmail.com or via his website at www.mitchellkusy.com. He can be followed on LinkedIn (https://www.linkedin.com/in/dr-mitch-kusy/) and Facebook Business (www.facebook.com/mitchkusy/).